Frequently asked questions
What is the turn time to repair my broken device?
We will have your device repaired and delivered back to you within 24 to 72 hours depending on your location.
What is the warranty for repaired devices?
One year for repairs using original parts. For repairs using non-original parts we offer a 30 day warranty. Need more information you can contact us at info@fixify.io
Does Fixify repair broken devices outside of Spain?
At this time we only offer repairs through our online scheduling tool in mainland Spain and the Balearic Islands. If you live outside Spain and need our repair services you can contact us at info@fixify.io for more information.
What if I don´t see my needed repair on the website?
If you don´t see the model or repair needed option for your broken device you can contact us at info@fixify.io for more information and we will get back to you as soon as we can. We do our best to offer a wide range of services to our valued clients, but there are brands, models and repairs that we may need to order parts for."If you don´t see the model or repair option needed for your broken device you can contact us at info@fixify.io for more information to get your device repaired and back to you. We do our best to offer a wide range of services to our valued clients, but there are brands, models and repairs that we may need to order parts for.
How do I pay for the service?
All payments are collected through our online scheduling tool with a bank card. If for some reason you don´t have a bank card to make the payment you can contact us at info@fixify.io to discuss another method of payment.
What if my device can´t be repaired or there are more repair services needed once you receive it?
If for any reason your broken device can´t be repaired we will contact you immediately via email to inform you. We will also refund you the payment received minus any service and courier fees. If your device is received by us and is in need of additional repairs we will notify you directly through email and explain the services needed and send you the link to remit the additional payment. If you decide not to repair the device we will mail it back to you in the same condition it was received and refund you the payment minus any service and courier fees.
In how many days will I receive my purchase?
The delivery period is 48h-72h from the completion of the purchase.
How long lasts the warranty for products purchased from Fixify?
The warranty for all our products is one year from the day the purchase was made.
What payment methods are accepted by Fixify?
For the purchase of Fixify products, only payment by credit / debit card are accepted. Once the payment is made on the web, you will receive a confirmation email.
What return policy does Fixify have?
If the purchased product stops working properly during the warranty period, please send us an email to the address info@fixify.io explaining the problem and we will reply as soon as possible telling you how to proceed with the return.
What are the characteristics of the second-hand product?
All second-hand products have been thoroughly examined to ensure that they are perfectly working. If a part had to be changed, original parts are always used.
Here is the word on the streets
Excellent service, super fast. I was delighted. 100% fast, efficient and very friendly. Thank you very much for the service. A real pleasure.
Very good service, very good attention and quality. I have repaired my Google Pixel 3 and I am very happy. It looks brand new.
They repaired my mobile phone with no trouble. Very efficient service.
Excellent and fast service, Mark's attention is unbeatable. They changed the battery and the USB-C connector without any problem. Whenever I need to repair a phone I will count on them.
Whenever a phone or mobile screen breaks, I turn to them. Very fast and impeccable service! And the treatment is unbeatable !!! They are the best!!! I recommend it to everyone!
Excellent phone repair service, I have changed the screen and the charging port of my iPhone, super fast service and the price is not bad at all.
Good, reliable and very fast service.
Good service. Efficient and quick.